Advisen Claims Satisfaction Survey Identifies Top Claims Handlers, Attributes

Advisen Ltd. recently announced the findings of the 2017 Claims Satisfaction Survey. The results of the survey are detailed in a report that identifies the carriers and TPAs with the highest quality claims services based upon a variety of claims handling “best practices.”

Input from 560 risk managers and brokers revealed FM Global, Chubb, Beazley, Gallagher Bassett, Travelers, and AIG as some of the highest-rated claims handlers. The survey highlights claims satisfaction in four lines of business: Property, Primary Casualty, Management/Professional Liability and Cyber.

Respondents identified expertise, good communication, accessibility, flexibility, and fairness as the top attributes brokers and insureds are looking for in an insurer/TPA.

Although generally satisfied with property claims handling, respondents said they would like better communication regarding timing and the schedule of work, flexibility with complex claims, online reporting, and after-hours services.

Read more at https://www.advisenltd.com/2018/01/08/advisen-claims-satisfaction-survey-identifies-top-claims-handlers-attributes/

Advisen Ltd. (2018). Advisen Claims Satisfaction Survey Identifies Top Claims Handlers, Attributes [Press release]. Retrieved from Advisen Press Releases.